Terms & Conditions

Welcome to JHIIVA. These Terms & Conditions govern your use of our website (jhiiva.com), products, and services. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

We reserve the right to modify these terms at any time. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

2. Definitions

• “we” refers to Jhiiva - Life in Every Grain, a food brand based in Jalore, Rajasthan, India.
• “Website” refers to jhiiva.com and all associated subdomains.
• “Products” refers to all items available for purchase, including Premium Raw Makhana and related food products.
• “Customer” refers to the individual or entity using our website or placing orders.
• “Order” refers to a request to purchase products through our WhatsApp ordering system or other available channels.

3. Eligibility

You must be at least 18 years of age to use our services and place orders. By using our website, you represent and warrant that you meet this age requirement.

If you are placing an order on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

4. Products and Pricing

4.1 Product Descriptions

We strive to provide accurate product descriptions, images, and nutritional information on our website. However, actual products may vary slightly in appearance from images shown. All JHIIVA products are FSSAI certified (License: 22225074002796).

4.2 Pricing

• All prices are listed in Indian Rupees (₹) unless otherwise stated
• Prices are subject to change without prior notice
• Prices exclude shipping costs unless explicitly stated
• Free shipping on orders above ₹2,000 within India
• Standard shipping: ₹100 for orders below the free shipping threshold

4.3 Product Availability

All orders are subject to product availability. We reserve the right to limit order quantities. If a product becomes unavailable after you have placed an order, we will notify you promptly and offer a suitable alternative or a full refund.

5. Ordering Process

• Orders are placed through our WhatsApp ordering system or other channels as available on our website
• An order is confirmed only after we send you an acknowledgement via WhatsApp
• We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors, product unavailability, or suspected fraud
• Once confirmed, the order constitutes a binding agreement between you and JHIIVA

6. Payment

• Accepted payment methods include UPI, bank transfer, cash on delivery (COD), and WhatsApp Payment
• Payment details are shared upon order confirmation via WhatsApp
• For prepaid orders, full payment must be received before dispatch
• For COD orders, payment is collected at the time of delivery
• All transactions are processed in Indian Rupees (₹) unless otherwise arranged

7. Shipping and Delivery

7.1 Domestic Shipping (India)

• Standard delivery: 3–5 business days from dispatch
• Free delivery in Jalore, Sanchore, and Bhinmal
• Free shipping on orders above ₹2,000 across India
• Express delivery available in select metro cities

7.2 International Shipping

• Available to select countries including the USA, UK, Canada, Australia, and UAE
• Delivery times and costs vary by destination
• International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer

7.3 Delivery Issues

• Risk of loss or damage passes to you upon delivery
• In case of damaged or missing items, contact us within 48 hours of delivery with photographs of the issue
• We are not responsible for delays caused by shipping carriers, natural disasters, or events beyond our reasonable control

8. Returns and Refunds

8.1 Return Policy

• Returns are accepted within 7 days from the date of delivery
• Eligible only for products that are damaged, defective, or incorrect
• Contact us via WhatsApp with clear photographs of the issue to initiate a return

8.2 Refund Process

• Approved refunds are processed within 7–10 business days
• Refunds are issued via the original payment method
• Shipping costs are non-refundable unless the return is due to an error on our part

8.3 Non-Returnable Items

• Products with broken seals or tampered packaging (unless received in that condition)
• Products beyond the 7-day return window
• Products purchased on special discount or clearance (unless defective)

9. Intellectual Property

All content on jhiiva.com — including text, images, logos, graphics, product photography, and website design — is the exclusive property of JHIIVA and is protected by applicable intellectual property laws.

• The “JHIIVA” name, logo, and “Life in Every Grain” tagline are trademarks of JHIIVA
• You may not reproduce, distribute, modify, or create derivative works from our intellectual property without prior written consent
• Limited personal, non-commercial use is permitted, such as sharing product information with others

10. User Conduct

When using our website, you agree not to:

• Use our website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to our systems or data
• Interfere with or disrupt the website's functionality or infrastructure
• Transmit viruses, malware, or other harmful code
• Scrape, crawl, or collect data from our website without express permission
• Impersonate any person or entity, or misrepresent your affiliation

11. Limitation of Liability

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

• JHIIVA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products
• Our total liability for any claim shall not exceed the amount you paid for the specific product or order giving rise to the claim
• We are not responsible for third-party services, websites, or content linked from our site
• This limitation applies to the fullest extent permitted by applicable law

12. Indemnification

You agree to indemnify, defend, and hold JHIIVA and its affiliates harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms & Conditions
• Your use or misuse of our products or services
• Your violation of any applicable law or third-party rights

13. Force Majeure

JHIIVA shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, government actions, strikes, supply chain disruptions, transportation delays, and utility failures.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Jalore, Rajasthan, India.

For international customers, we encourage amicable negotiation and resolution before pursuing formal legal proceedings.

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us directly to resolve any concerns. Most issues can be resolved promptly through our customer service team via WhatsApp or email.

15.2 Mediation

If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing litigation. Mediation shall be conducted in Jalore, Rajasthan, or through a mutually agreed-upon online mediation service.

16. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and JHIIVA regarding your use of our website and services, superseding any prior agreements or understandings.

18. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a new “Last Updated” date.

For material changes, we will provide notice through our website or via WhatsApp. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@jhiiva.gmail.com
• Phone: +91 86901 52995
• WhatsApp: +91 86901 52995
• Address: Jhiiva House / Amrit Villa Shastri Nagar Colony, Jalore, Rajasthan – 343001, India
• FSSAI License: 22225074002796

Please also review our Privacy Policy for information on how we collect, use, and protect your personal data.